Basic Information

  1. What is this lawsuit about?

    In a class action lawsuit, one or more people called a “Class Representative” (in this case, Glen Grayson, Doreen Mazzanti, Daniel Levy, David Mequet, and Lauren Harris), sue on behalf of people who have similar claims. The people together are a “Class.” One court resolves the issues for everyone in the Class, except for those people who choose to exclude themselves from the Class.

    This lawsuit alleges that GE sold certain GE Profile and GE Monogram microwave ovens bearing the model numbers JEB1090, JEB1095, ZMC1090, or ZMC1095 that contained defects such that the glass on the door of these microwave ovens may break or shatter spontaneously. GE denies all allegations of wrongdoing and contends that the microwave ovens are not defective.

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  2. Why is there a proposed Settlement?

    The Court did not reach a final decision in favor of the Class Representatives, or GE. Instead, both sides agreed to a proposed settlement. Settlements avoid the costs and uncertainty of a trial and related appeals, while providing benefits to members of the Class. The Class Representatives and the attorneys for the proposed Class think the proposed Settlement is best for all members of the Class. The Court in charge of the lawsuit has granted preliminary approval of this proposed Settlement and has ordered this website to explain it.

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  3. Who is affected by the proposed Settlement?

    You are a member of the Class and are affected by the proposed Settlement, if you are not a retailer, reseller or wholesaler, you reside in the United States of America, and you purchased, or owned a GE Profile or GE Monogram brand microwave oven bearing a model number beginning with JEB1090, JEB1095, ZMC1090, or ZMC1095 at any time between January 1, 1995, and January 15, 2020.

    If you have questions about whether you are a Class Member, you may contact the Settlement Administrator at 1-855-913-0602. You may also contact Class Counsel (see FAQ 10).

    If you are a Class Member, you have a right to submit a Claim Form to receive benefits under the proposed Settlement. The process for submitting a Claim Form is described further in FAQ 7.

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  4. What benefits are provided?

    If you are a Class Member and you submit a valid Claim Form (with accompanying documentation, if required) by October 14, 2020, GE will conduct an individual review of your claim, and your benefit will be as follows:

    1. If you are a Class Member who can demonstrate that you have experienced spontaneous glass breakage or shattering of the Covered Microwave oven door at any time prior to the date that is 90 days after the entry of an Order and Final Judgment, your benefit will be a $300 payment.
    2. If you are a Class Member who has never experienced spontaneous glass breakage or shattering of the Covered Microwave oven door, and you can demonstrate that you still own a Covered Microwave as of 90 days after the entry of an Order and Final Judgment, your benefit will be a $5 payment.
    3. If you are a Class Member who has never experienced spontaneous glass breakage or shattering of the Covered Microwave oven door, and you no longer own a Covered Microwave as of the date of the entry of an Order and Final Judgment, your benefit will be a certificate entitling you to a $5 rebate on the purchase of a new GE microwave oven, good for 180 days after the entry of an Order and Final Judgment.
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  5. What if I disagree with the determination of my claim?

    If you submit a Claim Form, your claim is determined to be invalid, and you disagree, or if you believe that the amount of your individual payment is not calculated properly in accordance with the terms of the Settlement (as described in FAQ 4), you must send a letter explaining specifically why you disagree. Be sure to include: (1) your full name and current address; and (2) your signature. If you decide to dispute the determination of your claim, your letter must be postmarked within 30 days of the postmark date of the notice of the determination of your claim, and must be mailed to the Settlement Administrator at the following address:

    Grayson v. GE Settlement Administrator
    P.O. Box 6727
    Portland, OR 97228-6727

    The Settlement Administrator will provide a copy of your letter to GE and to Settlement Class Counsel (the lawyers representing the Class). You may also contact Settlement Class Counsel (see FAQ 10) regarding your dispute if you wish to do so. A neutral evaluator will determine whether your claim was resolved correctly. The Settlement Administrator will notify you of the neutral evaluator’s final decision, which will be binding on you and GE. For more detailed explanation of the process for resolving disputes regarding the determination of claims see Paragraph 40 of the Settlement Agreement, or call 1-855-913-0602.

    You also have the right to object to the approval of the Settlement Agreement instead of, or in addition to, objecting to the determination of your claim, as described in FAQ 12. You also have the right to exclude yourself from the Settlement, in which case you may retain any right you may have to sue GE separately, but you will not receive any payment as part of the Settlement. This is described in FAQ 8.

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  6. How will my legal rights be limited by the proposed Settlement?

    IF THE PROPOSED SETTLEMENT IS APPROVED, YOU WILL LOSE THE RIGHT TO BRING A LEGAL CLAIM AGAINST GE, HAIER, OR SAMSUNG FOR CERTAIN CLAIMS RELATING TO A COVERED MICROWAVE.

    If you do not exclude yourself (see FAQ 8) and the proposed Settlement is approved, you will be in the “Settlement Class.” That means that you will not be able to sue or be part of any other lawsuit against General Electric Company, Haier US Appliance Solutions, Inc. d/b/a GE Appliances, a Haier Company, Samsung Electronics America, Inc., Samsung Electronics Co., Ltd., or related persons and entities (“Released Entities”) about the legal issues in this case.

    All of the Court’s orders will apply to you and legally bind you. You will “release and discharge” the Released Entities for any claims arising from or relating in any way to the breaking or shattering of the glass on the door of a Covered Microwave, or relating in any way to the purchase or ownership of a Covered Microwave. (Claims for personal injury will not be released.) All of this is described in further detail in Paragraphs 19-21 and 49 of the Settlement Agreement. The Settlement Agreement specifically describes the Released Claims in necessarily accurate legal terminology. A complete copy of the Settlement Agreement can be obtained here, or from the Settlement Administrator at 1-855-913-0602. Talk to Settlement Class Counsel (see FAQ 10), or your own lawyer if you have questions about the Released Claims or what they mean.

    If you believe the relief provided by the proposed Settlement is inadequate (other than a dispute over your individual claim, which is addressed under FAQ 5), your only options are to exclude yourself as explained under FAQ 8 and not be part of the Settlement Class, or to explain your views to the Court by filing an objection in the manner described under FAQ 12.

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Submitting a Claim Form to Participate in the Settlement

  1. How do I submit a Claim Form to participate in the proposed Settlement?

    In order to participate in the proposed Settlement and receive a payment if you are eligible for payment, you must submit a Claim Form. The Claim Form informs GE and Settlement Class Counsel that you wish to participate in the proposed Settlement.

    Class Members may submit the Claim Form either by mail, or online by entering certain information here. Class Members who believe that their claims are in GE’s Product Safety Database and did not receive a mailed notice, or misplaced their mailed notice, may contact the Settlement Administrator at 1-855-913-0602 or info@GraysonSettlement.com.

    Class Members who did not experience spontaneous glass breakage or shattering of a Covered Microwave oven door, or experienced an incident not listed in GE’s Product Safety Database, must submit a more detailed Claim Form together with accompanying documentation. It may be submitted online with all required information uploaded, or by mail to the Settlement Administrator at Grayson v. GE Settlement Administrator, P.O. Box 6727, Portland, OR 97228-6727.

    CLAIM FORMS THAT ARE NOT SUBMITTED ONLINE OR POSTMARKED ON OR BEFORE OCTOBER 14, 2020, WILL NOT BE HONORED.

    You must submit your Claim Form online or by mail. You cannot submit a Claim Form by telephone, facsimile, or email. You cannot submit a Claim Form by mailing a request to any other location. You cannot submit a Claim Form after the deadline. The Claim Form must be signed by you, or your legal representative (if you submit an online Claim Form, certifying the Claim Form will constitute your legal signature).

    If you submit a timely Claim Form, you will be included in the Class, you will receive payment if the proposed Settlement is approved by the Court and if you are eligible for payment, and you will not be able to sue or be part of any other lawsuit against GE, Haier, or Samsung about the legal issues in this case.

    If you do not submit a timely Claim Form, you will not receive any monetary benefit if the proposed Settlement is approved. Unless you exclude yourself from the Class (see FAQ 8), you will give up the right you may have, if any, to sue GE, Haier, or Samsung for relief arising from the claims that this proposed Settlement resolves (see FAQ 6).

    If you move after submitting a Claim Form, it is your responsibility to provide your new address to the Settlement Administrator. Checks will be mailed to the most recent address on file with the Settlement Administrator.

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Excluding Yourself From the Proposed Settlement

  1. How do I exclude myself from the proposed Settlement?

    If you are a Class Member and you want to keep the right you may have, if any, to sue GE, Haier, or Samsung based on the spontaneous glass breakage or shattering to the door of a Covered Microwave Oven, you must exclude yourself from the Class.

    To exclude yourself and not be part of the Settlement Class, you must send a letter by mail saying that you wish to do so. Your letter should state: “I/we request that I/we be excluded from the Class in Glen Grayson, et al. v. General Electric Company, Case No. 3:13-cv-01799-MPS and do not wish to participate in the Settlement.” Be sure to include: (1) your full name(s) and current address(es); and (2) your signature(s). Your request for exclusion must be postmarked no later than June 15, 2020, and must be mailed to:

    Grayson v. GE Settlement Administrator
    P.O. Box 6727
    Portland, OR 97228-6727

    REQUESTS FOR EXCLUSION THAT ARE NOT POSTMARKED ON OR BEFORE JUNE 15, 2020, WILL NOT BE HONORED.

    You cannot exclude yourself by telephone, facsimile, email, or on this website. You cannot exclude yourself by mailing a request to any other location. You cannot exclude yourself by mailing a request after the deadline. The letter must be signed by you, or your legal representative.

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  2. If I don’t exclude myself, can I sue GE for the same thing later?

    No. If the proposed Settlement is approved, you give up the right you may have, if any, to sue GE, Haier, or Samsung for relief arising from the claims that this proposed Settlement resolves.

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The Lawyers Representing You

  1. Do I have a lawyer in this case?

    The Court has appointed the following lawyers to represent you and the other Settlement Class Members:

    Hassan A. Zavareei
    Anna C. Haac
    Tycko & Zavareei LLP
    1828 L St., NW
    Suite 1000
    Washington, DC 20036
    phone 1-202-973-0900
    Robert A. Izard, Jr.
    Seth R. Klein
    Mark P. Kindall
    Izard, Kindall & Raabe LLP
    29 South Main St. Suite 305
    West Hartford, CT 06107
    phone 1-860-493-6292

    These lawyers are called "Settlement Class Counsel". You will not be charged by these lawyers for their work on the case. If you want to be represented by your own lawyer, you may hire one at your own expense.

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  2. How will the lawyers be paid?

    Payments of attorneys’ fees and expenses will not reduce the amounts paid to Settlement Class Members who are entitled to payments under the terms of the Settlement Agreement. Any attorneys’ fees and expenses approved by the Court will be paid by GE separately from the money paid to Settlement Class Members. Settlement Class Counsel will ask the Court to award up to $1,350,000 for (1) attorneys’ fees and costs to Settlement Class Counsel and (2) Service Awards to Settlement Class Representatives, who are Glen Grayson, Doreen Mazzanti, Daniel Levy, David Mequet, and Lauren Harris, in the amount of $5,000 each. Settlement Class Counsel’s request will be available on this website by April 30, 2020. GE has agreed not to oppose the request for the award up to these amounts. The Court may award less than these amounts. The costs of notifying Class Members and of administering the proposed Settlement will also be borne by GE and will not reduce the amounts paid to Settlement Class Members.

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Objecting to the Proposed Settlement

  1. How do I tell the Court that I do not like the proposed Settlement?

    If you are a Class Member and you do not exclude yourself (see FAQ 8), you can object to the proposed Settlement if you do not think the proposed Settlement is fair, reasonable, or adequate.

    You can ask the Court to deny approval of the proposed Settlement by filing an objection. You cannot ask the Court to order a larger settlement, the Court can only approve or deny the proposed Settlement. If the Court denies approval, no Settlement payments will be sent out and the lawsuit will continue. If that is what you want to happen, you must object.

    You may object to the proposed Settlement in writing. You may also appear at the Final Approval Hearing, either in person or through your own attorney, at your own expense, if the Court allows. If you appear through your own attorney, you are responsible for paying that attorney. All written objections and supporting papers must:

    1. Clearly identify the case name and number (Glen Grayson, et al. v. General Electric Company, Case No. 3:13-cv-01799-MPS);
    2. Identify your full name, address, email address, and telephone number;
    3. Provide an explanation of the basis upon which you claim to be a Class Member;
    4. Identify all grounds for the objection, accompanied by any legal support for the objection;
    5. Identify all counsel who represent you, former or current, who may seek compensation for any reason related to the objection;
    6. Include a statement confirming whether you intend to personally appear and/or testify at the Final Approval Hearing;
    7. Include a list of any persons who will be called to testify at the Final Approval Hearing in support of the objection;
    8. Include all documentary evidence that will be offered at the Final Approval Hearing in support of the objection;
    9. Identify all counsel representing you who will appear at the Final Approval Hearing; and
    10. Include your signature (an attorney’s signature is not sufficient).

    Objections must be postmarked on or before June 15, 2020, to the Court either by mailing them to Clerk of Court, United States District Court for the District of Connecticut, 450 Main Street Suite A012, Hartford, CT 06103, or by filing them in person at any location of the United States District Court for the District of Connecticut.

    If you object and the proposed Settlement is approved, you will still be entitled to receive benefits under the proposed Settlement if you qualify, but you must submit a timely Claim Form to do so (see FAQ 7). Submitting a timely Claim Form does not waive an objection to the proposed Settlement.

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  2. What’s the difference between objecting and excluding?

    Objecting is simply telling the Court that you do not like something about the proposed Settlement. You can object only if you do not exclude yourself. Excluding yourself is telling the Court that you do not want to be included in the Settlement Class. If you exclude yourself, you have no basis to object to the Settlement because the Settlement no longer affects you. If you object, and the Court approves the Settlement anyway, you will still be legally bound by the result.

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The Courts Final Approval Hearing

  1. When and where will the Court decide whether to approve the proposed Settlement?

    The Court will hold a Final Approval Hearing on July 16, 2020 at 10:00 a.m. in Courtroom 2 of the Abraham A. Ribicoff Federal Building, United States District Court, 450 Main Street, Hartford, CT 06103. The date of the Hearing may change without further notice. If you plan to attend, please check this website, the Court’s docket on PACER at https://ecf.ctd.uscourts.gov, or visit the Court Clerk’s Office to confirm the date of the Hearing.

    At this Hearing, the Court will consider whether the proposed Settlement is fair, reasonable, and adequate. If there are objections, the Court will consider them. The Court may listen to people who have submitted timely requests to speak at the Hearing (see FAQ 16). The Court may also decide how much Settlement Class Counsel will receive as attorneys’ fees and expenses, and the amount of an award, if any, the Settlement Class Representatives will receive. At, or after the Hearing, the Court will decide whether to approve the proposed Settlement. We do not know how long these decisions will take.

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  2. Do I have to come to the Hearing?

    No. Settlement Class Counsel will answer questions the Court may have. But you are welcome to come at your own expense. If you send an objection, you do not have to come to the Court to talk about it. As long as you mailed your written objection on time, the Court will consider it.

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  3. May I speak at the Hearing?

    You may ask the Court for permission to speak at the Final Approval Hearing. To do so, you must send a letter to the Clerk of Court, United States District Court for the District of Connecticut, 450 Main Street Suite A012, Hartford, CT 06103, saying that it is your “Notice of Intention to Appear in the Grayson v. General Electric Company case.” You must include your name, address, telephone number, and your signature, and your letter must identify the points you wish to speak about at the Hearing, enclose copies of any documents you intend to rely on at the hearing, and state whether you intend to have a lawyer speak on your behalf. You or your lawyer cannot speak at the Hearing if you have excluded yourself from the proposed Settlement.

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If You Do Nothing

  1. What happens if I do nothing?

    If you are a Class Member and you do nothing, you will be included in the Settlement Class, but you will not receive a monetary benefit even if the proposed Settlement is approved. You also will not be able to pursue any other lawsuit against GE, Haier, or Samsung concerning or relating to the claims alleged in this lawsuit.

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Getting More Information

  1. Are there more details about the proposed Settlement?

    This website and the Notice summarize the proposed Settlement. For precise terms and conditions of the proposed Settlement, you may review the Settlement Agreement, contact Settlement Class Counsel (see FAQ 10), view the Court docket in this case through the Court’s Public Access to Court Electronic Records (PACER) system at https://ecf.ctd.uscourts.gov, or visit the Office of the Clerk of the Court for the United States District Court for the District of Connecticut, 450 Main Street Suite A012, Hartford, CT 06103, between 9:00 a.m. and 5:00 p.m., Monday through Friday, excluding Court holidays.

    PLEASE DO NOT CONTACT GE, THE COURT, OR THE COURT CLERK’S OFFICE TO INQUIRE ABOUT THIS SETTLEMENT OR THE CLAIMS PROCESS.

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  2. What if there are changes to the proposed Settlement?

    If you wish to be notified regarding any changes to the Settlement, you must mail to the Settlement Administrator a request for notice, or send such a request in writing to Settlement Class Counsel, who will maintain a list of all such requests that are received. If you provide an email address, you agree to electronic notification by email.

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